Documentation built for restaurants and hospitality
Kitchen SOPs, front-of-house playbooks, opening and closing checklists, generated from manager voice notes, WhatsApp groups, and training calls.
Hospitality has the worst documentation-to-operational-complexity ratio of any industry. Restaurants and hotels run on intricate, fast-changing processes, and document essentially none of them. The head chef explains the prep procedure once, then expects the line to remember. The hotel GM trains every new front-desk hire personally, every time, because the SOP doesn't exist. Sendabrief converts the way hospitality actually communicates, voice notes, WhatsApp groups, in-person training calls, into structured SOPs. The kitchen, the front desk, the housekeeping team, the back office: all documented, all searchable, all current.
Workflows teams document with Sendabrief
Chef voice notes → prep SOPs
Head chef records voice notes during prep describing each station's mise en place. Drop the recordings in Sendabrief; get printable prep SOPs for every station, every shift.
Manager WhatsApp group → opening and closing checklists
Your team WhatsApp group contains the entire opening and closing procedure as it's been refined over years. Export the chat to Sendabrief; get structured checklists every shift lead can follow.
Training video transcripts → standardized SOPs
Loom training videos for new hires get watched once and forgotten. Convert the transcripts in Sendabrief into searchable training SOPs. New hires get text alongside the video, onboarding time drops dramatically.
Vendor calls → procurement SOPs
Weekly call with your produce vendor about specs, ordering, and delivery? Record it, drop it in Sendabrief; get a structured procurement SOP that survives manager turnover.
Why hospitality teams particularly need this
Hospitality has 70%+ annual staff turnover. Every departure is institutional-knowledge loss. The veteran line cook, the longtime front-desk supervisor, the head bartender, when they leave, decades of operational learning leaves with them. Documenting it manually has never worked because the people who hold the knowledge don't have the time or the writing inclination. Sendabrief lets them document the way they already communicate: voice notes, WhatsApp, conversations. The output is structured, searchable, branded SOPs that survive turnover.