Refund Policy

What You're Buying

Sendabrief has two plans. Free costs nothing, needs no card, and is limited to 5 SOPs and 1 member, with scheduled review cycles included. Sendabrief Pro is $49 per month with no per-seat fees, includes unlimited SOPs and members, and renews monthly until you cancel.

14-Day Free Trial

Sendabrief Pro comes with a 14-day free trial with full access to every Pro feature. A card is required to start the trial, but you are not charged until the trial ends. Cancel any time before then from your billing settings and you will not be charged at all. Cancelling mid-trial ends your Pro access immediately rather than at the end of the trial period, because no payment has been taken for a period to honour.

Refunds After Your Trial

Because you get full access to Sendabrief Pro before you are ever charged, we generally do not offer refunds once your trial converts to a paid subscription. If something is genuinely wrong, such as a billing error, a duplicate charge, or a real problem with the product, email support@sendabrief.com and we will review it. We process approved refunds within 1 business day and funds typically appear within 5–10 business days depending on your bank.

Renewals

Your subscription renews automatically each month until you cancel. Your next renewal date is always shown in your billing settings. Refunds are not available for renewals after your first billing cycle, so cancel before your renewal date to avoid being charged for another month.

Cancellation

Only the workspace owner can cancel the subscription, from billing settings. If you cancel during your trial, Pro access ends immediately and you are never charged. If you cancel after you have been charged, you keep Pro access until the end of the billing period you have already paid for, and the workspace then reverts to the Free plan automatically.

Your existing SOPs are always preserved on cancellation and nothing is deleted, but Pro-only features (teams, grants, guest tasks, tags and folders, version history, analytics, translations, embeds, client portals, export without the Sendabrief footer, API, and webhooks) stop working, and creating new SOPs is subject to the Free plan's limits. Scheduled review cycles, share links, and PDF/Word export keep working, since all three are included on the Free plan. Deleting your account is a separate action and does delete your data. See our Privacy Policy.

Plan Changes and Promotional Codes

If you change plans mid-cycle, Lemon Squeezy handles the proration automatically: upgrades are charged immediately for the remainder of the period, and downgrades take effect at the start of your next billing period rather than refunding the current one.

Promotional codes grant complimentary Pro access for a fixed number of months. They are not a purchase, have no cash value, and are not refundable or exchangeable.

Payment Processing

Payments and refunds are processed by Lemon Squeezy, our authorised merchant of record. Lemon Squeezy acts as the reseller of Sendabrief subscriptions and handles all payment compliance, tax, and invoicing on our behalf. Nothing in this policy limits any statutory refund or cancellation rights you have under the consumer law of your country.

Contact

Questions about billing or refunds? support@sendabrief.com